Booking terms
The terms that apply when you book a tour with Evergreen Bangladesh Tours, in plain English. Please read them before you pay a deposit.
Who we are
Evergreen Bangladesh Tours (“we”, “us”) is a tour operator registered in Bangladesh, trade licence 262703307773. Our office is at 121/3-C Ibrahimpur, Dhaka, Bangladesh. You can reach us at evergreenbdtours@gmail.com or on WhatsApp at +880 1334-215107.
Making a booking
When you send an enquiry, we reply with a proposal: the itinerary, the hotels, your guide and the total price. The proposal is valid for 14 days.
Your booking is confirmed when you accept the proposal in writing (email or WhatsApp is fine) and we receive your deposit. We then send a written confirmation. The person who books accepts these terms on behalf of everyone in the group.
Prices
Prices are per person in US dollars and depend on the size of your group. Prices in euros and pounds on our website are guides only, converted at a recent rate.
Each tour page and each proposal lists what is included and what is not. Usually not included: international flights, visa fees, travel insurance, meals not listed, drinks, tips and personal expenses.
Once your booking is confirmed, we will not raise the price, except for government taxes or fees introduced after you booked, which we will show you.
Deposit and payment
- Deposit: 15% to confirm your booking.
- Balance: On arrival in Bangladesh.
- Ways to pay: Bank Transfer, Cards & Cash. Bank or card fees are paid by the sender.
- For bookings made less than the balance period before arrival, the full price is due when you book.
Changes you ask for
We are happy to change dates, hotels or the route when we can. If a change costs more, for example a better hotel, we tell you the new price before we make it. Changes made after arrival depend on availability.
If you cancel
Please tell us in writing. The charges below are a share of the total tour price:
- Free cancellation for 7 days notice
Travel insurance with cancellation cover usually refunds these charges. Days of a tour that you do not use are not refundable.
If we change or cancel your tour
Sometimes we have to change a tour, for example when a ferry is cancelled, a road is closed or a site shuts without notice. We will always offer the closest alternative of the same standard.
If we cancel your tour before it starts for any reason other than events outside our control, you can choose a full refund of everything you have paid us or another tour.
If events outside anyone’s control, such as floods, cyclones, strikes (hartals), unrest or government orders, stop part or all of a tour, we will help you rearrange it and refund any costs we are able to recover from hotels and suppliers.
Passports, visas and health
You are responsible for a passport valid for at least six months after arrival, the right visa and any required vaccinations. We send an invitation letter and tour confirmation to help with your visa, but the decision is made by the authorities.
Please tell us before booking about any medical condition, disability or dietary need that may affect your trip, so we can plan for it.
Travel insurance
Travel insurance that covers medical treatment and emergency evacuation is a condition of booking. We strongly recommend cover for cancellation and lost luggage as well. See travel insurance and safety.
On tour
Your guide may change the order of visits for safety, weather or traffic. Please follow their advice on safety and local customs. We may end a tour without refund if a guest’s behaviour puts others at risk or breaks Bangladeshi law.
Our responsibility
We are responsible for arranging and providing the services in your confirmation with reasonable care. We are not responsible for losses caused by you, by third parties not connected with your tour, or by events outside our control. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence.
Complaints
If something is not right during your tour, tell your guide or message us straight away so we can fix it there and then. If you are still unhappy, write to us within 30 days of the end of your tour and we will reply within 14 days.
Law
These terms are governed by the laws of Bangladesh. If you are a consumer living in the European Union or the UK, you keep any rights given to you by the law of the country where you live.